IT outsourcing vs In-house IT: Which is better?


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Toluwani Folayan

May 26, 2023

IT outsourcing vs In-house IT: Which is better?

Imagine you are the CEO of a growing e-commerce business. Your company's rapid expansion has tested your IT infrastructure, and you are faced with a typical decision: do you invest in building an in-house IT team or tap into the expertise of an outsourcing partner?

What would you decide, bearing in mind that this decision could shape the future of your business, determine its efficiency, and ultimately give you a competitive edge?

If you find it difficult to answer this question, do not worry—this article will help you compare IT outsourcing and In-house IT.

We will explain both terms and weigh their pros and cons to help you decide which IT strategy is the best for your business; because while you may think you know which IT strategy is ideal for your business, you may be wrong. In addition, this article will guide you on scenarios you need to use either IT outsourcing or in-house development.

So, whether you are a tech-savvy entrepreneur or a seasoned business executive, this article is for you. Let's get started!


What is IT Outsourcing?

Pros and Cons of IT Outsourcing

What are In-house services?

Pros and Cons of In-house Services

IT outsourcing vs In-house IT: Which is better?

What is IT Outsourcing?

IT outsourcing is a business approach in which a firm contracts a third-party organisation or person to manage specific areas of its technological wants and needs.

This could apply to solutions like software development, help desk assistance, infrastructure, network upkeep, or data centre management. By outsourcing these duties, companies can cut expenses, gain access to advanced expertise, and concentrate on their primary business operations. 

IT outsourcing is gaining popularity as technology develops, enabling businesses to access global talent pools and maintain competitiveness in the digital era. So, if you are new to IT outsourcing, you absolutely need to jump on the bandwagon. Lucky for you, this article contains everything you need to know about IT outsourcing, especially if you are new to this approach.

Read more on What is (Information Technology) IT Outsourcing?

Pros and Cons of IT Outsourcing

Outsourcing your IT services has several benefits and drawbacks. However, let us begin with the benefits before discussing the limitations of IT Outsourcing.

Pros of IT Outsourcing

1. Cost-effective

Outsourcing IT can help organisations cut costs dramatically. This is because companies can outsource specialised IT tasks rather than spending money on costly infrastructure, tools, and staffing an entire in-house IT team. For instance, a financial services company can cut personnel and infrastructure costs by outsourcing its software development to a specialist IT firm in a less expensive location. This is because the hourly rates you pay your in-house personnel may be less than their rates.

2. Access to Expertise

Outsourced IT leads to more access to expertise. This is because you get to pick a company that is specialised in the service you require instead of an in-house team that may not have full knowledge of that service, like a company that only offers such a service. 

It also increases efficiency by reducing staff delays or cases where employees cannot meet your expectations. 

Additionally, IT outsourcing companies have teams of professionals who are experts in their respective fields. Hence, by collaborating with them, businesses can gain from these organisations' expertise, current information, and best practices. 

For instance, a healthcare provider can outsource its IT infrastructure management to an expert firm specialising in healthcare IT, ensuring compliance with industry regulations.

3. Reduced Infrastructure

Project development can require a lot of tools, resources, and time. However, when you outsource, the company you engage in completing the assignment takes over these duties from you. Therefore, you can relieve stress about having adequate infrastructure and employees by outsourcing the work. Asides this, you will feel less stressed and have more time to devote to other pressing matters that require your full attention.

4. Flexibility and Scalability

Outsourcing allows businesses to scale their IT operations based on demand. As a result, companies can quickly expand or contract their IT resources without hiring or training new employees. This scalability is particularly beneficial for seasonal businesses or those experiencing rapid growth. For example, an e-commerce company can outsource customer support during the holiday season to efficiently handle increased call volumes.

5. Reduced workload for In-house team

Do your internal staff members have too many responsibilities? An excellent method to reduce their workload is by hiring outside support.

This frequently occurs when you need to add another team member quickly but are short on funds or work to sustain a full-time employee. A freelancer can lessen the load rather than having your present crew pick up the slack.

Cons of IT Outsourcing

1. Reduced communication and control

Effective communication and maintaining control over outsourced projects can be a challenge. Businesses must establish clear communication channels, set expectations, and ensure regular updates from the outsourcing partner. Projects may face delays, misalignments, or subpar results without proper communication and control mechanisms. For instance, cultural and language differences may hinder effective collaboration if a software company outsources its development to an offshore team.

However, this is not always the case with all software outsourcing companies. For instance, Wazobia Technologies is a software outsourcing company that provides intelligent solutions in most modern software technologies, such as DevOps, Cloud, and more. In addition, all their operations are scalable and sustainable, so you can continuously add features and upgrade as required. You have complete control of your project, and they have employees across Europe and Africa, so you have reduced the likelihood of cultural and language differences. 

2. Difficulty adhering to company standards

There are many businesses, each with its own moral and ethical guidelines. Therefore, ensuring all those standards and principles are upheld to your satisfaction is considerably simpler with in-house services.

However, ensuring that your standards are upheld when outsourcing to a separate organisation is more challenging. The third party may provide lower quality service or a non-viable product if they do not adhere to your high standards.

3. Over-reliance on outsourcing partners

Over-reliance on outsourcing partners can lead to dependency and associated hazards. This is because businesses become reliant on the effectiveness and dependability of the outsourced company. Customer satisfaction may also suffer if the outsourcing partner has problems or does not perform as promised. For instance, a manufacturing company that outsources its supply chain management must carefully monitor the performance of its outsourcing partner to prevent delays or quality problems.

4. Data security and confidentiality

There are hazards involved when giving confidential information and sensitive data to a third party. Hence, companies must choose outsourcing partners who value data security and have adequate safeguards. 

If this is not done, there may be data breaches, loss of intellectual property, and reputational harm to the business. 

Let's use the 2014 JPMorgan Chase data breach as an example. The data breach case serves as a reminder of the significance of data security in outsourcing contracts. In that incident, hackers could access client data all because they used a third-party system.

What are In-house services?

In-house IT services are the IT functions and activities managed and operated internally within an organisation, using its dedicated team and resources. Businesses handle these services in-house instead of relying on external vendors or partners. 

Let's say you work for a medium-sized marketing agency. The agency has its in-house IT department that handles various services. Employees can directly contact the in-house IT support team for assistance When they encounter a technical issue, such as a software glitch or connectivity problem. The IT team troubleshoots and resolves the problem, ensuring employees can quickly return to work without relying on external support providers. The in-house IT team also manages the agency's servers and network infrastructure, ensuring the systems are secure, updated, and optimised for efficient employee communication and data sharing. They also develop customised software tools, such as project management software or client communication platforms, to streamline the agency's internal processes.

Pros and Cons of In-house Services

Benefits of In-house Development

1. Full control and customisation

Businesses can directly manage their IT operations with in-house services. They can alter the solutions to suit their unique needs and make necessary revisions. For instance, a manufacturing organisation might have an internal team that creates specialised software precisely suited to their needs to streamline production operations. 

2. Simplified quality control

Regular quality control inspections can help to keep the project on track and under budget. However, monitoring the project's progress may be challenging if it is outsourced. Also, if the project does not meet your expectations, you might have to spend money having some of the work redone. 

However, with an internal project, you can monitor each step to ensure that quality standards are maintained and that the best product or service is produced.

3. On-site availability or Immediate support

In-house IT teams are readily available for immediate support. Employees can contact the internal IT department, which can quickly respond to and resolve issues. This eliminates the need to rely on external support providers and minimises downtime. For instance, a retail store that experiences a point-of-sale system malfunction can have its in-house IT team on-site to resolve the problem promptly.

Additionally, in-house services imply on-site availability; hence, you can easily make changes if you have a new idea or dislike a development which may not be entirely possible with outsourced services.

4. Flexibility

Managing a project internally ensures that everyone involved upholds the principles of your business. In addition, they care about the success of your business since it affects their future. 

They can also easily adjust to your goals because they understand your company more.

5. Confidentiality and data security

Businesses have more control over their data security when using in-house services. This is because sensitive data stays inside the organisation's walls, minimising the possibility of data breaches. An example is a healthcare facility that manages patient records internally, ensuring strict compliance with privacy regulations and safeguarding confidential medical information.

Cons of In-house Services

1. Cost and Resource Requirements

Setting up and maintaining in-house services can be costly. It requires investments in hiring and training IT personnel, acquiring and maintaining hardware and software, and ongoing infrastructure expenses. This can pose financial challenges for smaller businesses or startups with limited budgets.

2. Limited Expertise and Skill Sets

In-house teams may lack specific specialised skills or expertise for complex IT tasks. For example, implementing advanced cybersecurity measures might require specialised knowledge that an in-house team may not possess. In such cases, businesses may need to invest in additional training or seek external assistance.

3. Scalability and Flexibility

In-house services may face limitations when scaling up or down quickly. If a company experiences rapid growth or needs to downsize, adjusting the size of the in-house team and infrastructure accordingly can be time-consuming and resource-intensive.

Comparison between both

Determining whether IT outsourcing or in-house IT is better depends on several factors, such as your business needs, requirements, goals, and the project's magnitude. Hence, there is no one-size-fits-all answer. 

However, this guide can help you determine when to use in-house or outsourced IT.

When to use Outsourced IT

1. Limited IT Resources 

Outsourcing can be a good option if your company does not have the internal resources, experience, or skills to perform specific IT tasks. For instance, even though a small company might not have a separate IT staff, network administration and support are still necessary. They can acquire qualified IT assistance by outsourcing these services to a managed service provider, saving them the expense and hassle of building an internal workforce.

2. Flexibility and Scalability

Outsourcing is appropriate when your IT requirements change or you need to grow quickly. An excellent example is a seasonal firm that encounters an abrupt increase in client demand at particular times of the year. Instead of keeping a full-time IT employee on standby to deal with the temporary increase in workload, outsourcing enables you to simply scale up or down in response to demand, ensuring you have the appropriate degree of IT support when required.

3. 24/7 assistance and Maintenance

Outsourcing can offer essential coverage if your company needs 24-hour IT assistance or upkeep. For instance, a multinational corporation with locations in several time zones may decide to outsource its IT help desk services to guarantee that staff members have access to technical support at all hours of the day or night.

4. Needs for Specialised Technology

Outsourcing can offer the necessary capabilities when you require specialised technology but don't have in-house resources. For instance, hiring a professional app development company to handle your project can guarantee that you have access to skilled mobile app developers with the necessary technological know-how to create a mobile application with advanced features.

5. Cost reduction

 Outsourcing can reduce costs, particularly for smaller firms. You can pay for services based on your unique needs by outsourcing rather than investing in IT infrastructure, tools, and training. With this cost structure, there is no longer a need for substantial upfront expenditures, and a predictable, frequently more economical pricing model is offered.

When to use In-house IT

1. Long-term Cost Effectiveness 

For businesses with sizable and ongoing IT requirements, in-house IT can offer long-term cost-effectiveness. This is because investing in an internal team and infrastructure can save costs over time instead of relying on outside vendors and paying for services continuously. This is particularly true for larger firms with advanced IT needs and high levels of IT usage.

2. Customisation & Tailored Solutions

With in-house IT, businesses may adapt their systems and solutions to meet particular needs. A manufacturing organisation, for instance, may have an internal IT team that creates and supports specialised software solutions to enhance operations and interface with current technology.

3. Data Security and Confidentiality

Industries that deal with sensitive data, such as healthcare or finance, often prioritise in-house IT to ensure data security and confidentiality.

4. Strategic Alignment and Core Competencies

Companies may create and retain an internal IT department if they consider IT a core competency or strategic differentiator. For instance, a technology company might prioritise creating its software products and employ an in-house team to exert direct control over the development process and guarantee that it aligns with its corporate objectives.

5. Real-time Support and Collaboration

Internal IT enables quick reaction and smooth communication between IT personnel and other departments. This is especially useful in circumstances requiring quick troubleshooting or close coordination. During live broadcasts, for instance, a media production company may rely on its IT team to offer real-time technical support, ensuring uninterrupted operations and prompt problem resolution.


In conclusion, the choice between IT outsourcing and in-house IT depends on several factors specific to each organisation. However, here are the key takeaways to remember:

  • Outsourcing is beneficial when specialised expertise, scalability, cost efficiency, and flexible support are required. It allows businesses to access external skills, scale operations, optimise costs, and focus on core activities.
  • In-house IT is advantageous when priorities include data security, customisation, immediate support, strategic alignment, and long-term cost efficiency. It provides direct control, tailored solutions, real-time collaboration, and the ability to leverage IT as a core competency.

Ultimately, there is no definitive "better" option. It is crucial to assess organisational needs, budget, industry requirements, and long-term goals to make an informed decision. Combining both models, a hybrid approach can also be considered for organisations seeking a balance between external expertise and internal control.

Remember, when it comes to IT outsourcing vs. in-house IT, the optimal choice is the one that best aligns with your organisation's unique circumstances and objectives.

If you want to outsource your IT services, check out Wazobia Technologies. Our software development agency provides intelligent solutions for most modern software technologies, such as DevOps, Cloud, and more. In addition, all our operations are scalable and sustainable, so you can continuously add features and upgrade as required.

You also do not need to worry about costs because each project is tailored to fit the specific needs of each business and meet any budget.

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